Shipping
DELIVERY TIMES
Orders generally require 1–2 business days for processing before dispatch. Transit times begin once your package has been dispatched and do not include order processing time. In peak periods like holidays or Black Friday & Cyber Monday please allow up to 5 business days for dispatch.
Pre-orders are subject to the estimated delivery time displayed on the product page.
SHIPPING DESTINATIONS
We currently ship to the contiguous United States, Canada, and selected European countries. Delivery to Alaska and Hawaii is not available
LOCAL WAREHOUSE FULFILLMENT
We fulfill orders from local warehouses in the United States, Canada, and Europe. Orders for each supported market are shipped from a local warehouse serving that market.
SHIPPING TIME
Ground Shipping: 4 - 8 Business Days
Expedited Shipping: 2 - 4 Business Days
Expedited Shipping: 2 - 4 Business Days
SHIPPING FEE
- Ground Shipping: Orders of US$20 or more - Free; Orders US$0-US$19.99 - US$6.9
- Expedited Shipping: US$15.99
ORDER TRACKING
Once your order has shipped, you will receive an Order Tracking Number (OTN) via email or text message. You can use the number to track the status of your shipment. If you haven't received your OTN in 5 business days, please contact us at support@voluas.com and we’ll respond as early as possible.
DELIVERY ADDRESS
A complete, correct delivery address is essential. Once your order has been processed or shipped, it won’t be able for us to change the shipping address. To change or cancel the order, please email support@voluas.com within 8 hours after order is placed. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee.
LOST/DAMAGED PACKAGES DUE TO SHIPPING
If any item is lost or arrives damaged due to shipping, please snap some photos of the damage to the box and contact the carrier. We are not responsible for any errors made by the post office. However, if your package has not been received within 2 weeks of the shipping notification email or text message, please contact us. We will look into your order details and assist you in getting it straightened out with logistics company. We will send you a new item.
SHIPPING/ORDER QUESTIONS
For any questions about shipping or your orders, please email our support team at support@voluas.com.
